Why is my package stuck in customs?

FedEx aims to resolve held packages as soon as is possible.

There can be a number of reasons why packages are delayed during the clearance process:

• Missing information on accompanying paperwork
• Verification of clearance procedure required securing import duty and VAT
• Gaining representation permission
• A request to hold goods pending importer instructions
• Goods are subject to Other Government Department review 

If additional information is required from the shipper or recipient, FedEx will attempt to contact them.