Accounts and Payments

I received a chasing letter for an invoice I have paid, what do I do?

In order for FedEx to investigate your enquiry please provide the following information:

  • Total amount paid.
  • Payment Method (e.g. Cheque, BACS, Credit Card)
  • Name on payment
  • Payment date

Important Note: If we are unsuccessful in our attempts to locate receipt of your payment you may be asked to provide the following additional information:

  • Proof of payment.
  • Date the payment cleared your bank account

If you wish to provide FedEx with any additional paperwork to support your enquiry e.g. proof of payment, please email turkey@fedex.com or alternatively if you wish to call and speak with a member of our Customer Service please call 444 9339(TR) between 8:30am - 8:00pm, Monday - Saturday.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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34768 Ümraniye, İstanbul

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