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What if I have already paid Duty and Tax?

Goods purchased from outside of the UK (or outside the country) may be subject to tax charges from the originating country and the shipper may charge you for this. If this is the case, HM Revenue and Customs import charges will still be levied when the goods enter the UK, as this is a separate charge. (Check local.)

Pre-paid Duty and Tax charges before delivery?

At the time of import, you may be charged an estimated figure. This is calculated prior to an assessment of your shipment by HM Revenue and Customs.  If the estimate is lower than the final charge you will be required to pay the difference, and if it is higher we will refund the difference. If the amount of your invoice is different to the amount you pre-paid, please call Customer Service on 080 21 91 or 00386 1 235 1200.

Shipper payed Duty & Tax?

Duty and Tax charges are not assessed until the shipment enters the UK. If your shipper has advised they have paid FedEx for these charges, this usually relates to the payment they have made for transportation charges and not Duty or Tax. (Check local.)

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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Customer Service: +386 (0)80 21 91

Our team is available Monday to Friday 08:00 AM to 16:30 PM

Services Available: import/export

Time zone: UTC/GMT +1

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