Accounts and Payments

How do I know when and how disputed charges have been resolved via FedEx Billing Online?

Once you submit a dispute request in FedEx Billing Online, a FedEx representative will contact you to request additional information or to inform you of the dispute resolution.

You may view the details of any disputes for a particular invoice by clicking the status indicator in the 'Invoice Activity' column of the Account Summary invoice list.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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