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Can I refuse to accept or reject an International Package?

As a customer you do have the right to refuse the delivery of your International package, this can be for a manner of reasons, damage, cancelled order, change of mind etc.

In this situation the FedEx Courier may request that you sign to confirm your refusal and will take the package back to the delivery depot whilst we make contact with your shipper to advise of your decision and request further instruction on if the shipment is to be returned or destroyed.

Please note that refusal of your shipment will not cancel any Duty and Tax invoice that has been issued following the importation of your package.

You will need to pay any Duties and Taxes due to FedEx (who paid the charges as the package entered the country) and process a claim directly with HM Revenue and Customs to reject your shipment.

For more guidance on how to process this claim please see our FAQ ‘How can I claim a Duty and Tax refund on my refused International Package?’

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

Contact Us

FedEx is represented in Portugal by a nominated Service Contractor. For more information about the FedEx services available from Portugal please use the contact details below.

Call us

Telephone: + 707 100 869

Our team is available Monday to Friday
08:00 am to 6:00 pm
Saturday, Sunday and Public Holidays Closed.

Service Available: Import/Export

Time zone: UTC/ GMT + 1


TNT Express Portugal