Something Went Wrong

Can I get a refund? The delivery was late

At FedEx, we strive to ensure that your shipments arrive at their destination on time so our Money Back Guarantee Policy(1) applies even if we miss our published or quoted delivery time by as little as 60 seconds.

You can now use our Online Claims tool to submit a Money Back Guarantee refund request.

(1)Terms and conditions apply. Please see visit our Conditions of Carriage for details, or contact us if you would like to know more about FedEx Money Back Guarantee.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

Contact Us

FedEx is represented in Portugal by a nominated Service Contractor. For more information about the FedEx services available from Portugal please use the contact details below.

Call us

Telephone: + 707 100 869

Our team is available Monday to Friday
08:00 am to 6:00 pm
Saturday, Sunday and Public Holidays Closed.

Service Available: Import/Export

Time zone: UTC/ GMT + 1

Company

TNT Express Portugal