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How can I claim a Duty and Tax refund on my refused International Package?

As a customer you do have the right to refuse the delivery of your International package and claim a refund on your Duty and Tax invoice directly with HM Revenue and Customs. 

You can claim repayment or remission on goods imported from outside the EU when you’ve rejected the goods because at the time of declaring them to a customs procedure they’re:

  • Defective
  • Damaged before being cleared by customs
  • Not compliant with the terms of the contract under which they were imported
  • You’ve not used any goods, other than the minimum necessary to establish they were defective or didn’t comply with the contract
  • You’ve not sold the goods after finding them to be defective, damaged or not compliant with the contract
  • The goods will be re-exported or destroyed

You must submit your repayment or remission of charges on rejected imports claim form at least 48 hours before the goods are packed for re-export or destruction to make sure your claim reaches the National Rejected Imports Team prior to disposal of the goods.

Please complete all relevant sections as appropriate, and attach the correct supporting documents for your claim. We strongly recommend that before completing this form for return to HM Revenue and Customs, you read the advice on Refunds and Waivers on Customs debt from www.gov.uk.

Please note all claims must be made

  • Before the goods are returned or destroyed.
  • Within 12 months of the original entry to HM Revenue and Customs.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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FedEx is represented in Portugal by a nominated Service Contractor. For more information about the FedEx services available from Portugal please use the contact details below.

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Telephone: + 707 100 869

Our team is available Monday to Friday
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Service Available: Import/Export

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TNT Express Portugal