Sending and Receiving

What does the status 'exception' mean?

The status 'exception' means that an unexpected event is preventing delivery of your package.
Some examples include:

  • A customs delay
  • A holiday
  • No one to accept delivery of your package
  • Missing documentation, etc.

If you would like to learn more about this event, please contact us.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

Contact Us

FedEx is represented in Portugal by a nominated Service Contractor. For more information about the FedEx services available from Portugal please use the contact details below.

Call us

Telephone: + 707 100 869

Our team is available Monday to Friday
08:00 am to 6:00 pm
Saturday, Sunday and Public Holidays Closed.

Service Available: Import/Export

Time zone: UTC/ GMT + 1


TNT Express Portugal