Sending and Receiving

How do I get visibility into shipments matched to a specific account, inbound, third party shipments or shipments not created by me?

You need to ensure that the account associated with the shipments you are attempting to view is matched to you. You’ll have to request matching approvals via FedEx InSight:

1. Log into FedEx InSight from the Tracking menu

2. Click on "My Options"

3. Click on "Shipments"

4. Click "Add more shipments"

5. Fill out and submit the form

If the shipments were created prior to account matching approval, these shipments will not display in FedEx Tracking – only shipments created after account matching will display. To track shipments prior to matching approvals, you will need to track using specific tracking numbers on FedEx Tracking.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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FedEx is represented in Portugal by a nominated Service Contractor. For more information about the FedEx services available from Portugal please use the contact details below.

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Telephone: + 707 100 869

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Service Available: Import/Export

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