Sending and Receiving

Why is my package stuck in customs?

FedEx aims to resolve held packages as soon as is possible.

There can be a number of reasons why packages are delayed during the clearance process:

  • Missing information on accompanying paperwork
  • Verification of clearance procedure required securing import duty and VAT
  • Gaining representation permission
  • A request to hold goods pending importer instructions
  • Goods are subject to Other Government Department review 

If additional information is required from the shipper or recipient, FedEx will attempt to contact them.                              

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

Contact Us

FedEx is represented in Portugal by a nominated Service Contractor. For more information about the FedEx services available from Portugal please use the contact details below.

Call us

Telephone: + 707 100 869

Our team is available Monday to Friday
08:00 am to 6:00 pm
Saturday, Sunday and Public Holidays Closed.

Service Available: Import/Export

Time zone: UTC/ GMT + 1


TNT Express Portugal