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How can I import a shipment?

For a commercial import you will be required to hold an Economic Operator Registration and Identification (EORI) scheme number which is a number issued by HM Revenue and Customs per entity.

If you have previously imported and have a VAT number you can verify if you have an EORI. This is the structure: GB, VAT number and 000 suffix, no gaps (example GB950123456000). 

Your shipper will have provided an invoice, in most cases this will be sufficient to allow goods to be processed at import once the EORI is known. That said, certain products will require additional scrutiny and have supporting permits or licenses (animal & plant products including endangered species, certain medication).

A tariff code will be assigned that meets the description of the goods, duty and/or VAT will be assessed.

For a private or personal import FedEx will take care of the entry process on your behalf. A tariff code will be assigned that matches the goods description and appropriate duty and or VAT levied.

Some exceptions to duty and tax exist:

  • Goods valued below £15 are duty and VAT free (bar goods subject to excise duty). 
  • Gifts to the individual, per person relief of £34. 
  • Duty relief only below £135. 

If moving house or returning after an extended stay outside the EU an additional Transfer of Residence form will be required to confirm duty/VAT relief.

Relief may also be applicable to inherited goods.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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FedEx is represented in Portugal by a nominated Service Contractor. For more information about the FedEx services available from Portugal please use the contact details below.

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Telephone: + 707 100 869

Our team is available Monday to Friday
08:00 am to 6:00 pm
Saturday, Sunday and Public Holidays Closed.

Service Available: Import/Export

Time zone: UTC/ GMT + 1


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