Accounts and Payments

Why have I received two invoices for the same shipment?

Please note that 1 should be Freight Charges and the other is related to Duties and Taxes

Freight Invoice

This invoice contains all FedEx charges related to the transportation of the shipment.

Duty Tax Invoice

This invoice contains the import charges levied by the local Customs Authorities in the destination Country


If you have received two invoice  for the same shipment and need to dispute it prior to payment,  you can call Customer Service by phone number 707 100 869 or send an email to the address:

Was this helpful?

Yes No

The information was:

This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

Contact Us

FedEx is represented in Portugal by a nominated Service Contractor. For more information about the FedEx services available from Portugal please use the contact details below.

Call us

Telephone: + 707 100 869

Our team is available Monday to Friday
08:00 am to 6:00 pm
Saturday, Sunday and Public Holidays Closed.

Service Available: Import/Export

Time zone: UTC/ GMT + 1


TNT Express Portugal