Accounts and Payments

I received a chasing letter for an invoice I have paid, what do I do?

In order for FedEx to investigate your enquiry please provide the following information:

  • Total amount paid.
  • Payment Method (e.g. Cheque, BACS, Credit Card)
  • Name on payment
  • Payment date

Important Note: If we are unsuccessful in our attempts to locate receipt of your payment you may be asked to provide the following additional information:

  • Proof of payment.
  • Date the payment cleared your bank account


Where to submit your query:

You can submit your enquiry online at

International Enquiries: Select the category Invoice Payments and complete the online form for your enquiry to be directed to the relevant department within FedEx.

Domestic Enquiries: Complete the online form for your enquiry to be directed to the relevant department within FedEx UK. 

If you wish to provide FedEx with any additional paperwork to support your enquiry e.g. proof of payment, please email or alternatively if you wish to call and speak with a member of our Customer Service please call 03456 07 08 09 within the UK or 1800 535800 within Ireland.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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FedEx is represented in Portugal by a nominated Service Contractor. For more information about the FedEx services available from Portugal please use the contact details below.

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Telephone: + 707 100 869

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Saturday, Sunday and Public Holidays Closed.

Service Available: Import/Export

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