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Can I schedule a pickup?

FedEx offers a flexible range of international export & import services for reliable, time-definite, door-to-door, customs-cleared delivery to & from over 220 countries & territories worldwide.

Booking your pickup couldn't be simpler. We offer several different methods of arranging a collection designed to suit your requirements:

  • FedEx Ship Manager for customers whom have registered with FedEx
  • FedEx Ship Manager Lite for non registered & registered customers preparing a single package shipment
  • Phone our Customer Services at 0800 0222 333, Monday - Friday 8.00 - 19.00.
  • Alternatively you can drop off your shipment at your closest FedEx location.

    To book a pickup of heavy, large packages or items considered as dangerous goods, it is required that you call our Customer Service.  

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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International: 03456 07 08 09

Monday-Friday from 7.30am to 19.30pm

Domestic: 03456 00 00 68

Monday-Friday from 8:00am to 18:00pm
And Saturday 8:00am to 12:00pm

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Contacts for International enquiries

Customer Service: 03456 07 08 09

Our team is available Monday to Friday from 07:30 to 19:30. If you’re calling from outside the UK please dial +44 24 76 706 660.

Freight Customer Service: 0800 289 747

If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:30 to 17:00.

FedEx Sales Team: 08456 016060

Monday to Friday from 09:00 to 17:00 you can speak to our sales team about becoming a FedEx customer or to discuss any existing rate arrangements.

Contacts for Domestic enquiries

Customer Service: 03456 00 00 68

Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00.

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