Preparing to Send

How do I modify a shipment on FedEx Ship Manager Software?

From "Shipment in progress" screen in Shipping, tick a shipment you wish to modify, then click "Select" and "Modify" button. The message appears as "If you modify this shipment, a new tracking number will be assigned and all the paperwork for the current tracking number has to be destroyed. Do you want to modify this shipment?"  If you select "Yes" to this question, you can modify the services, but a new FedEx tracking number will be assigned.

You can only modify shipment while the shipment is in "Shipment in Progress"  and not after data upload is completed.

For FedEx Ship Manager Software Demonstration, User Guide and Technical Help Desk Support Information, Please access this link.

Was this helpful?

Yes No

The information was:

Can't find what you're looking for?

International: 03456 07 08 09

Monday-Friday from 7.30am to 19.30pm

Domestic: 03456 00 00 68

Monday-Friday from 8:00am to 18:00pm
And Saturday 8:00am to 12:00pm

Call Us

Contacts for International enquiries

Customer Service: 03456 07 08 09

Our team is available Monday to Friday from 07:30 to 19:30. If you’re calling from outside the UK please dial +44 24 76 706 660.

Freight Customer Service: 0800 289 747

If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:30 to 17:00.

FedEx Sales Team: 08456 016060

Monday to Friday from 09:00 to 17:00 you can speak to our sales team about becoming a FedEx customer or to discuss any existing rate arrangements.

Contacts for Domestic enquiries

Customer Service: 03456 00 00 68

Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00.

Chat with us

FedEx Virtual Assistant is available to help

Chat Now