Accounts and Payments

My invoice is wrong. What should I do?

If you have any concerns on your invoice, please contact our Customer Service, Invoicing Team by sending a message to: fscjp@fedex.com  with following details: 

  • Invoice Number
  • Air Waybill Number
  • Amount Disputed
  • Reason for Dispute

You will receive a reply from our Invoice adjustment team within next working day. Please note that the estimated closure time required may vary, but generally we will try to resolve your request in 5 working days for transportation charges, and 10 working days for duties and taxes respectively.

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