Accounts and Payments
My invoice is wrong. What should I do?
If you have any concerns on your invoice, please contact our Customer Service, Invoicing Team by sending a message to: fscjp@fedex.com with following details:
- Invoice Number
- Air Waybill Number
- Amount Disputed
- Reason for Dispute
You will receive a reply from our Invoice adjustment team within next working day. Please note that the estimated closure time required may vary, but generally we will try to resolve your request in 5 working days for transportation charges, and 10 working days for duties and taxes respectively.