Accounts and Payments

What is the advancement fee?

FedEx pay taxes on your behalf in advance upon customs entry. FedEx will ask you to pay the fee of the greater of 2% of the total duties and taxes advanced or 1000JPY per shipment, whichever is higher.

For enterprise business customers, there is choice that a customer pay directly to the customs.  If you wish to pay directly, please contact our Customer Service at 0120-003200.

 

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International: 03456 07 08 09

Monday-Friday from 7.30am to 19.30pm

Domestic: 03456 00 00 68

Monday-Friday from 8:00am to 18:00pm
And Saturday 8:00am to 12:00pm

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Our team is available Monday to Friday from 07:30 to 19:30. If you’re calling from outside the UK please dial +44 24 76 706 660.

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