Sending and Receiving

Does FedEx provide clearance solutions?

FedEx offers customs clearance. We also offer a comprehensive range of value added solutions when your shipment has special clearance needs.

Our ancillary service offerings may be different per country depending on:

  • The processing that may be required
  • You or the importer requesting special processing from our customs broker
  • FedEx service offerings in a particular country

A comprehensive list of our services can be located on our website.

The charges relating to our ancillary services are billed to the recipient or designated third party in the country of destination.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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Our team is available Sunday - Thursday 08:00 - 18:00
In Holiday eve, 14:30 - 07:30

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Contacts for International enquiries

FedEx OneCall: 1-700-700-339

FedEx OneCall Internationally: +972-772206850

Opening hours: Our team is available Sunday - Thursday 08:00 - 18:00 In Holiday eve, 14:30 - 07:30

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