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Can I change the delivery address of my package?

FedEx can only honor your address change request if below conditions are true: (I) the sender has put no restrictions to changing addresses, (II) the new address is not in another country, (III) the shipment has not already been delivered. Additional restrictions and fees may apply when rerouting packages. Note that a reroute is not a guaranteed service as we are unable to physically change the original airwaybill attached to the shipment. Hence the FedEx Money Back Guarantee does not apply to shipments where the delivery address was changed. Alternatively you can request to hold the shipment at a <a title="FedEx Locator" href="http://www.fedex.com/locate/index.html?locale=en_GB">FedEx location</a> for pickup instead of delivery. The person authorised to pick up the package will require a photo I.D. Our money-back guarantee does not apply to rerouted shipments. FedEx reserves the right to determine the mode of transport to get your shipment to its new destination as soon as possible. We`ll try to honour the new delivery request, but handling procedures may result in delays.Any modification involving setting a new address - except for rerouting or correction - shall be deemed to be a new Shipment and a new Transportation Charge shall apply. In case of Business to Consumer shipment the recipient may ask the delivery to another address if this address is within the country indicated on the Airwaybill.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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06 80 980 980

International Phone Number:
+36 29 551 900

Opening hours:
Our team is available Monday to Friday 8.00 - 18.00. On outsourced Saturday workdays: 8.00 - 12.00. No pickup and delivery services are available on outsourced Saturday workdays, but please note that you can bring your shipment to our reception.

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Contacts for International enquiries

Customer Service: 06 80 980 980

International Phone Number: +36 29 551 900

Opening hours: Our team is available Monday to Friday 8.00 - 18.00. On outsourced Saturday workdays: 8.00 - 12.00. No pickup and delivery services are available on outsourced Saturday workdays, but please note that you can bring your shipment to our reception.

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