For shipping issues that cannot be resolved for e.g refused Dangerous Goods, destination/service not available all packages will be returned to the shipper on the next available delivery day.
This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.
We will respond within 48 hours
Monday-Friday from 7.30am to 19.30pm
Monday-Friday from 8:00am to 18:00pm
And Saturday 8:00am to 12:00pm
Customer Service: 03456 07 08 09
Our team is available Monday to Friday from 07:30 to 19:30. If you’re calling from outside the UK please dial +44 24 76 706 660.
Freight Customer Service: 0800 289 747
If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:30 to 17:00.
FedEx Sales Team: 08456 016060
Monday to Friday from 09:00 to 17:00 you can speak to our sales team about becoming a FedEx customer or to discuss any existing rate arrangements.
Customer Service: 03456 00 00 68
Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00.
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