Something Went Wrong

Can I refuse to accept or reject an International Package?

As a customer you do have the right to refuse the delivery of your International package, this can be for a manner of reasons, damage, cancelled order, change of mind etc.

In this situation the FedEx Courier may request that you sign to confirm your refusal and will take the package back to the delivery depot whilst we make contact with your shipper to advise of your decision and request further instruction on if the shipment is to be returned or destroyed.

Please note that refusal of your shipment will not cancel any Duty and Tax invoice that has been issued following the importation of your package.

You will need to pay any Duties and Taxes due to FedEx (who paid the charges as the package entered the country) and process a claim directly with HM Revenue and Customs to reject your shipment.

For more guidance on how to process this claim please see our FAQ ‘How can I claim a Duty and Tax refund on my refused International Package?’

Was this helpful?

Yes No

The information was:

This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

Can't find what you're looking for?

International: 03456 07 08 09

Monday-Friday from 7.30am to 19.30pm

Domestic: 03456 00 00 68

Monday-Friday from 8:00am to 18:00pm
And Saturday 8:00am to 12:00pm

Call Us

Contacts for International enquiries

Customer Service: 03456 07 08 09

Our team is available Monday to Friday from 07:30 to 19:30. If you’re calling from outside the UK please dial +44 24 76 706 660.

Freight Customer Service: 0800 289 747

If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:30 to 17:00.

FedEx Sales Team: 08456 016060

Monday to Friday from 09:00 to 17:00 you can speak to our sales team about becoming a FedEx customer or to discuss any existing rate arrangements.

Contacts for Domestic enquiries

Customer Service: 03456 00 00 68

Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00.

Chat with us

FedEx Virtual Assistant is available to help

Chat Now