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What should I do if the package does not have up to date tracking or if the commitment for the delivery has passed?

Please contact customer services on 03456 07 08 09 so that we can investigate the matter for you.  Alternatively they can be contacted via email on or if you are in Ireland please call 1800 535 800 or email

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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