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Can I get a refund? The delivery was late

At FedEx, we strive to ensure that your shipments arrive at their destination on time so our Money Back Guarantee Policy(1) applies even if we miss our published or quoted delivery time by as little as 60 seconds.

You can now use our Online Claims tool to submit a Money Back Guarantee refund request.

(1)Terms and conditions apply. Please see visit our Conditions of Carriage for details, or contact us if you would like to know more about FedEx Money Back Guarantee.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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