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I am getting an error online "FedEx Ship Manager is unable to process your request at this helpdesk.."

Are the address fields correct?

This error message can happen when there is too much or even too little information added to your airway bill.

Lines 1 and 2 of the address fields for both the Sender and the Recipient cannot exceed 35 characters per line.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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