Something Went Wrong

How can I claim a Duty and Tax refund on my refused International Package?

As a customer you do have the right to refuse the delivery of your International package and claim a refund on your Duty and Tax invoice directly with HM Revenue and Customs. 

You can claim repayment or remission on goods imported from outside the EU when you’ve rejected the goods because at the time of declaring them to a customs procedure they’re:

  • Defective
  • Damaged before being cleared by customs
  • Not compliant with the terms of the contract under which they were imported
  • You’ve not used any goods, other than the minimum necessary to establish they were defective or didn’t comply with the contract
  • You’ve not sold the goods after finding them to be defective, damaged or not compliant with the contract
  • The goods will be re-exported or destroyed

You must submit your repayment or remission of charges on rejected imports claim form at least 48 hours before the goods are packed for re-export or destruction to make sure your claim reaches the National Rejected Imports Team prior to disposal of the goods.

Please complete all relevant sections as appropriate, and attach the correct supporting documents for your claim. We strongly recommend that before completing this form for return to HM Revenue and Customs, you read the advice on Refunds and Waivers on Customs debt from www.gov.uk.

Please note all claims must be made

  • Before the goods are returned or destroyed.
  • Within 12 months of the original entry to HM Revenue and Customs.

Was this helpful?

Yes No

The information was:

This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

Can't find what you're looking for?

International: 03456 07 08 09

Monday-Friday from 7.30am to 19.30pm

Domestic: 03456 00 00 68

Monday-Friday from 8:00am to 18:00pm
And Saturday 8:00am to 12:00pm

Call Us

Contacts for International enquiries

Customer Service: 03456 07 08 09

Our team is available Monday to Friday from 07:30 to 19:30. If you’re calling from outside the UK please dial +44 24 76 706 660.

Freight Customer Service: 0800 289 747

If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:30 to 17:00.

FedEx Sales Team: 08456 016060

Monday to Friday from 09:00 to 17:00 you can speak to our sales team about becoming a FedEx customer or to discuss any existing rate arrangements.

Contacts for Domestic enquiries

Customer Service: 03456 00 00 68

Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00.

Chat with us

FedEx Virtual Assistant is available to help

Chat Now