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I want to make a complaint!

We are sorry to learn that you have cause to be disappointed with any aspect of our service as it is our commitment to deal with every query we receive in a professional and expedient manner. We regret any inconvenience caused  by this incident.

The attached FedEx Complaints Charter will provide you with all of the information you need to know, should you wish to make a complaint.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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