Sending and Receiving

What time will the courier pick up or collection of my package be?

Based on the packages the courier must collect they will plan the best possible route to ensure all packages are collected and move to their destinations. Your courier will attempt to collect your package within the time frame confirmed on your collection/pick up.

If booked online these times are visible in the My Pickups tab and are referred to as ready time and latest available time.

If your booking was made with a FedEx Representative or the automated phone system, similar times are entered when the booking is made.

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International: 03456 07 08 09

Monday-Friday from 7.30am to 19.30pm

Domestic: 03456 00 00 68

Monday-Friday from 8:00am to 18:00pm
And Saturday 8:00am to 12:00pm

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Contacts for International enquiries

Customer Service: 03456 07 08 09

Our team is available Monday to Friday from 07:30 to 19:30. If you’re calling from outside the UK please dial +44 24 76 706 660.

Freight Customer Service: 0800 289 747

If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:30 to 17:00.

FedEx Sales Team: 08456 016060

Monday to Friday from 09:00 to 17:00 you can speak to our sales team about becoming a FedEx customer or to discuss any existing rate arrangements.

Contacts for Domestic enquiries

Customer Service: 03456 00 00 68

Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00.

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