Sending and Receiving

How can I schedule a new delivery?

If we have tried to deliver your package whilst you were not home, you can request a new delivery by connecting to our FedEx Delivery website.

When accessing the site, you will be prompted with the below screen. You will need to select By Door Tag from the drop down menu, enter your tracking number, email address and phone number.

fdmi door tag option

You will then be able to choose the most convenient delivery option available for your package.

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Can't find what you're looking for?

International: 03456 07 08 09

Monday-Friday from 7.30am to 19.30pm

Domestic: 03456 00 00 68

Monday-Friday from 8:00am to 18:00pm
And Saturday 8:00am to 12:00pm

Call Us

Contacts for International enquiries

Customer Service: 03456 07 08 09

Our team is available Monday to Friday from 07:30 to 19:30. If you’re calling from outside the UK please dial +44 24 76 706 660.

Freight Customer Service: 0800 289 747

If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:30 to 17:00.

FedEx Sales Team: 08456 016060

Monday to Friday from 09:00 to 17:00 you can speak to our sales team about becoming a FedEx customer or to discuss any existing rate arrangements.

Contacts for Domestic enquiries

Customer Service: 03456 00 00 68

Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00.

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