Sending and Receiving

What happens when no one is available at my home or office to accept a shipment?

If you or someone else is not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice. Information will be provided on when the next delivery attempt will be made. If you need more information about a package, you can track your shipment online at FedEx.com.

If you need further assistance, please call 03456 07 08 09 (open 7:30am - 7:30pm, Monday - Friday) to speak to one of our Customer Service Agents or visit our Contact page for more contact options.

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Can't find what you're looking for?

International: 03456 07 08 09

Monday-Friday from 7.30am to 19.30pm

Domestic: 03456 00 00 68

Monday-Friday from 8:00am to 18:00pm
And Saturday 8:00am to 12:00pm

Call Us

Contacts for International enquiries

Customer Service: 03456 07 08 09

Our team is available Monday to Friday from 07:30 to 19:30. If you’re calling from outside the UK please dial +44 24 76 706 660.

Freight Customer Service: 0800 289 747

If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:30 to 17:00.

FedEx Sales Team: 08456 016060

Monday to Friday from 09:00 to 17:00 you can speak to our sales team about becoming a FedEx customer or to discuss any existing rate arrangements.

Contacts for Domestic enquiries

Customer Service: 03456 00 00 68

Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00.

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