Sending and Receiving

What happens when no one is available at my home or office to accept a shipment?

If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice. With your delivery attempt notice you can request a new delivery by using our FedEx Delivery tool.

When accessing the tool, you will need to select ‘By Door Tag’ from the drop down menu, enter your tracking number, email address and phone number. You will then be able to choose the most convenient delivery option available for your package.


If you have not received a delivery attempt notice, wish to postpone your delivery before an attempt is made or need further assistance, contact us so we can make new delivery arrangements for you.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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