Sending and Receiving

What is FedEx InSight?

FedEx InSight® is a free service that can provide you with a new level of visibility.

After you register for FedEx InSight®, you will be able to:

  • Track without a tracking or reference number
  • Receive proactive shipment notification
  • Monitor all of your shipments

Features

  • InSight will display current status on all shipments matched to your account number.
  • Monitor your shipments through reliable status updates for incoming, outgoing, and third party shipments.
  • Receive immediate notifications about clearance delays, attempted deliveries, proofs of delivery, and more - via email or Internet.

Benefits

  • Save time by eliminating the need to track each package separately
  • Provide current status information if a shipment is delayed to avoid customer complaints
  • More efficiently plan manufacturing or distribution resources with proactive delay notifications, thereby decreasing costs.

If you would like to register or view a demo on FedEx InSight®, take a look at our page.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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International: 03456 07 08 09

Monday-Friday from 7.30am to 19.30pm

Domestic: 03456 00 00 68

Monday-Friday from 8:00am to 18:00pm
And Saturday 8:00am to 12:00pm

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Contacts for International enquiries

Customer Service: 03456 07 08 09

Our team is available Monday to Friday from 07:30 to 19:30. If you’re calling from outside the UK please dial +44 24 76 706 660.

Freight Customer Service: 0800 289 747

If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:30 to 17:00.

FedEx Sales Team: 08456 016060

Monday to Friday from 09:00 to 17:00 you can speak to our sales team about becoming a FedEx customer or to discuss any existing rate arrangements.

Contacts for Domestic enquiries

Customer Service: 03456 00 00 68

Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00.

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