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Can I schedule a pickup?

FedEx offers a flexible range of International Export and Import services for reliable, time-definite, door-to-door, customs-cleared delivery to over 220 countries and territories worldwide.

Booking your pickup couldn't be simpler. We offer several different methods of arranging a collection designed to suit your requirements:

  • FedEx Ship Manager (FSM) for customers whom have registered with FedEx
  • Ship Lite for non registered and registered customers
  • Phone our Customer Services for shipments weighing below 68kgs and within the size limitations on 03456 07 08 09 (UK) or 1 800 535 800 (IE).
  • For International shipments larger or heavier then our Freight Customer Services Team are available on 0800 289 747 (UK) or 01 816 1300 (IE)

Alternatively you can drop off your shipment at your closest FedEx location.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

Can't find what you're looking for?

International: 03456 07 08 09

Monday-Friday from 7.30am to 19.30pm

Domestic: 03456 00 00 68

Monday-Friday from 8:00am to 18:00pm
And Saturday 8:00am to 12:00pm

Call Us

Contacts for International enquiries

Customer Service: 03456 07 08 09

Our team is available Monday to Friday from 07:30 to 19:30. If you’re calling from outside the UK please dial +44 24 76 706 660.

Freight Customer Service: 0800 289 747

If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:30 to 17:00.

FedEx Sales Team: 08456 016060

Monday to Friday from 09:00 to 17:00 you can speak to our sales team about becoming a FedEx customer or to discuss any existing rate arrangements.

Contacts for Domestic enquiries

Customer Service: 03456 00 00 68

Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00.

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