Accounts and Payments

How are duty and taxes calculated?

Import duty is based upon the goods description and its associated harmonised code (national variances exist). Other factors such as origin, reason from import may contribute to import duty relief.

Duty is calculated against the value of the goods plus any insurance costs and a proportionate amount of transportation cost or on the value of the goods and any assists. In either event these are also known as the Value for Customs. Other influences such as tooling charges, royalties etc. should also be considered.

Depending on a destination additional duties of levies may apply to port social, educational or infrastructure programs. VAT, Goods and Services Tax (GST) and Consumption Tax may be applied at either the National Rate, Provincial Rate or in the case of Canada both.

VAT/GST is calculated against the Value for Customs plus import duties and levies but may also include a value adjustment. Specific circumstances do need to be considered.

Please note that a duty/tax invoice can include FedEx Ancillary Clearance Fees, handling and/or storage charges or government facility fees.

Was this helpful?

Yes No

The information was:

Can't find what you're looking for?

International: 03456 07 08 09

Monday-Friday from 7.30am to 19.30pm

Domestic: 03456 00 00 68

Monday-Friday from 8:00am to 18:00pm
And Saturday 8:00am to 12:00pm

Call Us

Contacts for International enquiries

Customer Service: 03456 07 08 09

Our team is available Monday to Friday from 07:30 to 19:30. If you’re calling from outside the UK please dial +44 24 76 706 660.

Freight Customer Service: 0800 289 747

If you’re shipping over 68kg per piece you will need to speak to our specialist freight team, they are available Monday to Friday from 08:30 to 17:00.

FedEx Sales Team: 08456 016060

Monday to Friday from 09:00 to 17:00 you can speak to our sales team about becoming a FedEx customer or to discuss any existing rate arrangements.

Contacts for Domestic enquiries

Customer Service: 03456 00 00 68

Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00.

Chat with us

FedEx Virtual Assistant is available to help

Chat Now