Accounts and Payments

Why have I received an invoice from FedEx?

FedEx UK will only issue an invoice to the shipper of the package.


FedEx Express will issue an invoice to the shipper, recipient or a third party based on the Billing Instructions provided on the FedEx International Air Waybill, which in the majority of cases is completed by the shipper of the package.


Freight Invoice


This invoice contains all FedEx charges related to the transportation of the shipment. 

 

Duty Tax Invoice


This invoice contains the import charges levied by the local Customs Authorities in the destination Country based on the information provided on the shippers commercial invoice.
To get the exact calculation or information on Duty and Tax charges please use one of the contact methods detailed below: 

Online: fedex.com/gb/contact/writefedex.html


International Enquiries


Select the category Invoice Payments and complete the online form for your enquiry to be directed to the relevant department within FedEx.


Domestic Enquiries


Complete the online form for your enquiry to be directed to the relevant department within FedEx UK.

Alternatively if you wish to call and speak with a member of our Customer Service please call 03456 07 08 09(UK) or 0800 123 800 (IE)

If you wish to provide FedEx with any additional paperwork to support your enquiry please use one of the contact methods below:

International Enquiries: Domestic Enquiries:
E-mail:

ukinvoicequery@fedex.com

E-mail:           

ukinvoicequery@fedex.com

Write to:

Federal Express Europe Inc.

Customer Financial Services

Sutherland House, Matlock Road

Coventry CV1 4JQ

United Kingdom

Write to:

FedEx UK Limited

Parkhouse East Industrial Estate

Newcastle-under-Lyme

Staffordshire ST5 7RB

United Kingdom

Fax:     024 7670 2739 Fax:     017 8280 1093

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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