Accounts and Payments

I received a chasing letter for an invoice I have paid, what do I do?

In order for FedEx to investigate your enquiry please provide the following information:

  • Total amount paid.
  • Payment Method (e.g. Cheque, BACS, Credit Card)
  • Name on payment
  • Payment date

Important Note: If we are unsuccessful in our attempts to locate receipt of your payment you may be asked to provide the following additional information:

  • Proof of payment.
  • Date the payment cleared your bank account

 

Where to submit your query:

You can submit your enquiry online at fedex.com/gb/contact/writefedex.html

International Enquiries: Select the category Invoice Inquiries & Payments and complete the online form for your enquiry to be directed to the relevant department within FedEx.

Domestic Enquiries: Complete the online form for your enquiry to be directed to the relevant department within FedEx UK. 

.

Was this helpful?

Yes No

The information was:

This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

Can't find what you're looking for?