Accounts and Payments

How do I inform FedEx that I disagree with the charges on my invoice on FedEx Billing Online?

If you have concerns about an invoice or specific shipment and need to dispute it prior to payment, you can submit a dispute online through FedEx Billing Online. To dispute an entire invoice, click on the "Invoice Number" from the "Account Summary" screen.

On the "Invoice Detail" screen that follows, click the "Dispute Invoice" button. Individual shipments can be disputed by clicking the appropriate air waybill number and the "Dispute Shipment Charges" button.

You will be asked to select a reason for the dispute and to provide the additional details describing the nature of your dispute.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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