Sending and Receiving

What time will the courier pick up or collection of my package be?

When booking a collection using our Online pick up tool, automated phone system or speaking to our Customer Service team you will have been asked to provide a ‘ready time and close/latest time’ for the collection.

These given times specify the time window the Courier has in order to collect your shipment and your Courier can attempt to collect your package at any point from the ready time, right up until the close time.

Due to the volume of packages the courier must collect each day it is not possible to provide a more specific arrival time within the given time window, however they plan the best possible route to ensure all packages are collected before the given close times and ensure your shipment(s) will move to its destination as expected. 

If you cannot remember your time window and have booked your collection online, you can view the given times within the My Pickups tab, they are referred to as the ready time and latest available time.

If you have booked your collection with our Customer Service team or on the automated phone system, please Contact Us so we can reconfirm your collection time window.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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International: 0820 123 800(Service 0,12 €/min. + call cost)

Monday-Friday from 8.00am to 08.00pm

Domestic: 0825 886 887(Service 0,15 €/min. + call cost)

Monday-Friday from 8:00am to 06:00pm

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For shipments from and to foreign countries/territories

Customer Service: 0820 123 800 (Service 0,12 €/min. + call cost).

Overseas Phone Number: +33 1 40 85 56 60

If you are located in Paris (75) or in Île-de-France, get your shipment picked up 24 hours a day 7 days a week and contact our Customer Service from Monday 8.00am to Saturday Midnight.

Opening hours : Our team is available Monday to Friday 8.00 - 20.00.

Freight Customer Service: 0820 123 800 (Service 0,12 €/min. + call cost).Opening hours : Our team is available Monday to Friday 9.00 - 19.00.

For shipments to and from France

Customer Service : 0825 886 887 (0,15 €/min. + call cost). Our team is available Monday to Friday from 8.00am to 6.00pm.

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