If the tracking status of your shipment is “In Transit”, it means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft of truck, it may be at a FedEx facility.
This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.
We will respond shortly
Monday-Friday from 8.00am to 08.00pm
Monday-Friday from 8:00am to 06:00pm
Customer Service: 0820 123 800 (Service 0,12 €/min. + call cost).
Overseas Phone Number: +33 1 40 85 56 60
If you are located in Paris (75) or in Île-de-France, get your shipment picked up 24 hours a day 7 days a week and contact our Customer Service from Monday 8.00am to Saturday Midnight.
Opening hours : Our team is available Monday to Friday 8.00 - 20.00.
Freight Customer Service: 0820 123 800 (Service 0,12 €/min. + call cost).Opening hours : Our team is available Monday to Friday 9.00 - 19.00.
Customer Service : 0825 886 887 (0,15 €/min. + call cost). Our team is available Monday to Friday from 8.00am to 6.00pm.
FedEx Virtual Assistant is available to help