Sending and Receiving

Can you deliver my package to an alternative address?

FedEx can only honor your address change request if the below conditions are met;

  • The sender has put no restrictions to changing addresses
  • The new address is not in another country/territory
  • The shipment has not already been delivered

Additional restrictions and fees may apply when rerouting packages. Note that a reroute is not a guaranteed service as we are unable to physically change the original Air Waybill attached to the shipment. Hence the FedEx Money Back Guarantee does not apply to shipments where the delivery address was changed.

Alternatively you can request to hold the shipment at a FedEx location for pickup instead of delivery. The person authorised to pick up the package will require a photo I.D.

Our money-back guarantee does not apply to rerouted shipments. FedEx reserves the right to determine the mode of transport to get your shipment to its new destination as soon as possible.

We'll try to honour the new delivery request, but handling procedures may result in delays.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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For shipments from and to foreign countries/territories

Customer Service: 0820 123 800 (Service 0,12 €/min. + call cost).

Overseas Phone Number: +33 1 40 85 56 60

If you are located in Paris (75) or in Île-de-France, get your shipment picked up 24 hours a day 7 days a week and contact our Customer Service from Monday 8.00am to Saturday Midnight.

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For shipments to and from France

Customer Service : 0825 886 887 (0,15 €/min. + call cost). Our team is available Monday to Friday from 8.00am to 6.00pm.

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