Sending and Receiving

Does FedEx provide clearance solutions?

FedEx offers standard customs clearance at no extra fee. We also offer a comprehensive range of value added solutions when your shipment has special clearance needs.

Our ancillary service offerings may be different per country/territory depending on:

  • The processing that may be required
  • You or the importer requesting special processing from our customs broker
  • FedEx service offerings in a particular country

A comprehensive list of our services can be located on our website.

The charges relating to our ancillary services are billed to the recipient or designated third party in the country of destination.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

Can't find what you're looking for?

International: 0820 123 800(Service 0,12 €/min. + call cost)

Monday-Friday from 8.00am to 08.00pm

Domestic: 0825 886 887(Service 0,15 €/min. + call cost)

Monday-Friday from 8:00am to 06:00pm

Call Us

For shipments from and to foreign countries/territories

Customer Service: 0820 123 800 (Service 0,12 €/min. + call cost).

Overseas Phone Number: +33 1 40 85 56 60

If you are located in Paris (75) or in Île-de-France, get your shipment picked up 24 hours a day 7 days a week and contact our Customer Service from Monday 8.00am to Saturday Midnight.

Opening hours : Our team is available Monday to Friday 8.00 - 20.00.

Freight Customer Service: 0820 123 800 (Service 0,12 €/min. + call cost).Opening hours : Our team is available Monday to Friday 9.00 - 19.00.

For shipments to and from France

Customer Service : 0825 886 887 (0,15 €/min. + call cost). Our team is available Monday to Friday from 8.00am to 6.00pm.

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