Sending and Receiving

Are my InSight shipments visible within FedEx Tracking?

Once you are logged in to fedex.com all of the shipments associated with your FedEx login id/password are visible, including those captured via FedEx InSight.

Upon first logging into FedEx Tracking, all of your shipments will be presented together in ‘List View.’

You may view shipments by account number by taking the following steps:

  • Click the ‘Show Filters’ button (located on the right side of the ‘Search my shipments’ box, above your list of shipments)
  • Choose ‘Add a filter’
  • Click the tab marked ‘Shipment Information’
  • Choose ‘Account Number’ from the list of options

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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International: 0820 123 800(Service 0,12 €/min. + call cost)

Monday-Friday from 8.00am to 08.00pm

Domestic: 0825 886 887(Service 0,15 €/min. + call cost)

Monday-Friday from 8:00am to 06:00pm

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For shipments from and to foreign countries/territories

Customer Service: 0820 123 800 (Service 0,12 €/min. + call cost).

Overseas Phone Number: +33 1 40 85 56 60

If you are located in Paris (75) or in Île-de-France, get your shipment picked up 24 hours a day 7 days a week and contact our Customer Service from Monday 8.00am to Saturday Midnight.

Opening hours : Our team is available Monday to Friday 8.00 - 20.00.

Freight Customer Service: 0820 123 800 (Service 0,12 €/min. + call cost).Opening hours : Our team is available Monday to Friday 9.00 - 19.00.

For shipments to and from France

Customer Service : 0825 886 887 (0,15 €/min. + call cost). Our team is available Monday to Friday from 8.00am to 6.00pm.

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