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Can I schedule a pickup?

FedEx offers a flexible range of International Export and Import services for reliable, time-definite, door-to-door, customs-cleared delivery to over 220 countries and territories worldwide.

Booking your pickup couldn't be simpler. We offer several different methods of arranging a collection designed to suit your requirements:

  • FedEx Ship Manager (FSM) for customers whom have registered with FedEx
  • Ship Lite for non registered and registered customers
  • Phone our Customer Services for shipments weighing below 68kgs and within the size limitations on 0820 123 800.
  • For International shipments larger or heavier then our Freight Customer Services Team are available on 0820 123 800.

Alternatively you can drop off your shipment at your closest FedEx location.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

Can't find what you're looking for?

International: 0820 123 800(Service 0,12 €/min. + call cost)

Monday-Friday from 8.00am to 08.00pm

Domestic: 0825 886 887(Service 0,15 €/min. + call cost)

Monday-Friday from 8:00am to 06:00pm

Call Us

For shipments from and to foreign countries/territories

Customer Service: 0820 123 800 (Service 0,12 €/min. + call cost).

Overseas Phone Number: +33 1 40 85 56 60

If you are located in Paris (75) or in Île-de-France, get your shipment picked up 24 hours a day 7 days a week and contact our Customer Service from Monday 8.00am to Saturday Midnight.

Opening hours : Our team is available Monday to Friday 8.00 - 20.00.

Freight Customer Service: 0820 123 800 (Service 0,12 €/min. + call cost).Opening hours : Our team is available Monday to Friday 9.00 - 19.00.

For shipments to and from France

Customer Service : 0825 886 887 (0,15 €/min. + call cost). Our team is available Monday to Friday from 8.00am to 6.00pm.

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