Something Went Wrong

Can I get a refund? The delivery was late

At FedEx, we strive to ensure that your shipments arrive at their destination on time so our Money Back Guarantee Policy(1) applies even if we miss our published or quoted delivery time by as little as 60 seconds.

(1)Terms and conditions apply. Please see visit our Conditions of Carriage for details, or contact us if you would like to know more about FedEx Money Back Guarantee.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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(Calls from a landline 0,0828 EUR per call + 0,0595 EUR per minute. Mobile 0,0828 EUR per call + 0,1704 EUR per minute (plus vat)).

Overseas Phone Number: +358 10 800 515

Opening hours: Our team is available Monday to Friday 8.00 - 17.00.

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