Accounts and Payments

I believe shipper is paying all charges

Payment options for FedEx shipments are completed on the International Air waybill, in billing and payment section. Subject to the account information being completed correctly and the accounts stated being active at the time of billing, FedEx will bill according to these instructions.
If however these fields are not completed transportation charges will default to the shipper and any importation charges will be passed to the importer/recipient.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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Customer Service: 010 800 515

(Calls from a landline 0,0828 EUR per call + 0,0595 EUR per minute. Mobile 0,0828 EUR per call + 0,1704 EUR per minute (plus vat)).

Overseas Phone Number: +358 10 800 515

Opening hours: Our team is available Monday to Friday 8.00 - 17.00.

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