Accounts and Payments

What is the return email label surcharge on my invoice for?

FedEx offers a service where you can create/import shipping labels and allow your customers to access these electronically and edit them as needed. The charge for this service is €1.20 per label.

We also offer a free service where you can create/import shipping labels on your computer or shipping system, then simply print and provide the label to your customer or send it as PDF via email.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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Customer Service: 010 800 515

(Calls from a landline 0,0828 EUR per call + 0,0595 EUR per minute. Mobile 0,0828 EUR per call + 0,1704 EUR per minute (plus vat)).

Overseas Phone Number: +358 10 800 515

Opening hours: Our team is available Monday to Friday 8.00 - 17.00.

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