Accounts and Payments

I received a chasing letter for an invoice I have paid, what do I do?

In order for FedEx to investigate your enquiry please provide the following information:

  • Total amount paid.
  • Payment Method (e.g. BACS, Credit Card)
  • Name on payment
  • Payment date

Important Note: If we are unsuccessful in our attempts to locate receipt of your payment you may be asked to provide the following additional information:

  • Proof of payment.
  • Date the payment cleared your bank account

Where to submit your query:

You can submit your enquiry online at fedex.com/fi/contact/writefedex.html

International Enquiries: Select the category Invoice Payments and complete the online form for your enquiry to be directed to the relevant department within FedEx.

If you wish to provide FedEx with any additional paperwork to support your enquiry e.g. proof of payment, please email finland@fedex.com or alternatively if you wish to call and speak with a member of our Customer Service please call 010 800 515. 

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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Customer Service: 010 800 515

(Calls from a landline 0,0828 EUR per call + 0,0595 EUR per minute. Mobile 0,0828 EUR per call + 0,1704 EUR per minute (plus vat)).

Overseas Phone Number: +358 10 800 515

Opening hours: Our team is available Monday to Friday 8.00 - 17.00.

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