Accounts and Payments

How do I know if FedEx Billing Online has applied my payment?

After your payment is applied, FedEx Billing Online will automatically deduct your payment from the amount due.
If you paid your invoice balance in full, FedEx Billing Online will change the status of the invoice to closed.

You may view the history of any payments applied to a particular invoice by clicking the status indicator in the "Invoice Activity" column of the "Account Summary" invoice list.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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Customer Service: 010 800 515

(Calls from a landline 0,0828 EUR per call + 0,0595 EUR per minute. Mobile 0,0828 EUR per call + 0,1704 EUR per minute (plus vat)).

Overseas Phone Number: +358 10 800 515

Opening hours: Our team is available Monday to Friday 8.00 - 17.00.

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