Something Went Wrong

I was at home, why did you not leave a card?

On all failed delivery attempts a FedEx courier is required to leave a card for delivery. Due to daily delivery volume a driver is unable to wait for a period more than 5 minutes to attempt a delivery. At this point in time the driver would leave a card which details your tracking number and a phone number to arrange redelivery.We are extremely sorry if our driver has not left you a card on this occasion, if you would like to reschedule delivery please contact customer services on 902 100 871 (open 08:00am - 08:00pm, Monday - Friday) to speak to one of our Customer Service Agents or visit our Contact page for more contact options.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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