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Does FedEx Express offer a money-back guarantee? (MBG)

Yes. FedEx offers money-back guarantee for all your International Priority shipments. If your FedEx Express package is delivered even 60 seconds later than the delivery commitment, you can claim your money back (some restrictions apply).

For more information, please refer to the Federal Express Conditions of Carriage.

To claim your money back, please send a mail to Customer Service.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at

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