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Can I get a refund? The delivery was late

If you'd like to know more about FedEx Money Back Guarantee, visit our Conditions of Carriage page and view the details of our 'Money Back Guarantee Policy'. It applies even if we miss our published or quoted delivery time by just 60 seconds.
If you need further assistance, please contact FedEx Customer Service.

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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