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Can I change the delivery address of my package?

A reroute is a request to change a delivery address from what was originally on the air waybill or shipping label. FedEx can reroute a shipment if it is authorized by the sender. Only one reroute per package is allowed.

A reroute includes a change:

 - From one street address to another in the same city
 - From Hold at FedEx Location instructions to a request for a delivery
 - From delivery instructions to a request for Hold at FedEx Location
 . From one Hold at FedEx Location to another in the same city
 - If you want to re-route a shipment, contact Customer Service and provide the following information:

  • FedEx tracking number
  • The new destination address and contact telephone number for the recipient.

 

Additional restrictions and fees may apply. There is no extra charge to hold packages for pickup instead of delivery, however the person authorized to pick up the package will require photo I.D. FedEx Money-Back

Guarantee do not apply to shipments that are rerouted.

FedEx reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. FedEx will attempt to honor the new delivery request, but verification and handling procedures may result in delays

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This Q&A is provided for information only and the answers do not have a contractual value. For additional information, you can refer to FedEx Conditions of Carriage for EMEA available at fedex.com.

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